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Discount Codes | 10% Off £100 - AWUK10 | 5% Off £50 - AWUK5

Shipping Information

Jump To UK Shipping Options Jump To International Shipping Options

 

We can ship most of our products to virtually any address in the world, however, there are some restrictions on certain products which cannot be shipped to international destinations.

Shipping Costs
Shipping costs are calculated at the time of order, based on weight of items in your shopping cart and destination.

To estimate shipping costs, follow the steps below.
1 - Add items to cart.
2 - Click the shopping cart logo.
3 - Click the "Estimate Shipping" button.
4 - Enter the required details.
5 - Click the "Estimate Shipping" button again and you will be presented with all available shipping options.

International Shipping Information:

Shipping to EU Member States - IOSS (Import One-Stop Shop) B2C (Business 2 Consumer Only)
We use IOSS (Import One-Stop Shop) for shipping parcels to customers in the EU member states. This applies to B2C only (Business 2 Consumer)
We display the Tax and relevant duties at the time of shopping on our website and the price you pay includes tax and duties. There will be nothing else to pay once your order arrives in your country. Business customers based in the EU members states will be shipped using DDU (Delivery Duties Unpaid) and will be responsible for paying their own taxes/duties once their parcel arrives in their country.

What does this mean for you?
Benefits of IOSS
* Transparent Tax and Duty rates displayed during checkout
* No customs clearance = faster transit times
* No other fees to pay once your order reaches your country and will proceed to delivery
* No admin/handling charges to pay
* A more pleasant shopping experience

B2B Customers
*Please Note:
The IOSS service is ONLY applicable to B2C (Business 2 Consumer Customers)
For business customers in the EU that would like to order, there are 2 options available:
Option 1 - Choose a courier shipping option (DHL or Parcelforce)
The price displayed during checkout will include all relevant duties and taxes and terms of shipping would be DDP (Delivery Duties Paid). There would be no other fees to pay to receive your order.

Option 2 - You can choose Royal Mail ONLY if your shipping address entered is a residential address. If the value of your order does NOT exceed €150, the terms of trade will be DDP via the IOSS system. If the order value DOES exceed €150, the terms of trade will be DDP only and IOSS would not be applicable.

Customers - Rest of the World
Our terms of trade are DDU (Delivery Duties Unpaid)
If you are based outside of the EU member states (Rest of the World) there is no VAT (Value Added Tax/Sales Tax) to pay but you will be responsible for paying any relevant import duties/admin fees for your parcel when it arrives in your country. Your local customs authority should contact you when they have cleared your parcel through customs in your country and will let you know the amount to pay. The customer is responsible for paying any relevant fees to accept their parcel, as we do not charge any of these fees at the time of order.

 

Customs Charges/Delays
For countries outside the EU Member States and Rest of the World
Goods ordered from outside the UK may be subject to import duties and taxes, which are levied once the goods reach the country of destination. Any such charges levied in relation to customs clearance will be payable by you, as our terms of trade are DDU (Delivery Duties Unpaid) for countries outside the EU Member states and Rest of the World countries as mentioned above. We recommend that you check with your local customs officials or post office for more information regarding importation taxes/duties that will be applicable to your online order. You will be the importer of record and responsible for any import VAT and duties that are chargeable for receiving your order. In addition, any charges for import clearance/admin fees will be payable by you, the customer. We can not advise on how much you can expect to pay for import duties. It is accepted by you that Arcade World UK has no control over additional charges in relation to customs clearance.

Marking Goods As Gift Or Declaring Low Value
We cannot mark items as a gift or declare a lower value. All parcels shipped outside of the UK require either accompanying digital customs data OR a commercial invoice attached to the outside of the box declaring the correct goods description and value. This is required by law and we will not mark items as a gift or declare a lower value, so please do not ask us to do this.

Please Note:
Whilst we always try to ship orders in a timely manner, Arcade World UK can NOT be held responsible for delivery times and postal/courier services.


Please see below for the shipping services we offer:

 

UK Delivery Options

Royal Mail Tracked 24:
Tracking: www.royalmail.com/track-your-item#/
This is a Royal Mail postal service with a 2-3 day delivery time with tracking for peace of mind.
Customers are notified by SMS* (Text Message) and email.
Delivery times do NOT include Bank Holidays, weekends or Public Holidays.
*Please Note:
To receive delivery information by SMS, a mobile telephone number must be provided on your order.

Royal Mail Tracked 48:
Tracking: www.royalmail.com/track-your-item#/
This is a Royal Mail postal service with a 4-5 day delivery time with tracking for peace of mind.
This is ideal for those customers who are happy to wait a little longer for delivery.
Customers are notified by SMS* (Text Message) and email.
Delivery times do NOT include Bank Holidays, weekends or Public Holidays.
*Please Note:
To receive delivery information by SMS, a mobile telephone number must be provided on your order.

DHL Express Courier: 
Tracking: www.dhl.com 
Delivery times do NOT include Bank Holidays, weekends or Public Holidays.
This service has real time tracking and requires a signature upon delivery.

Parcelforce: 
Tracking: www.parcelforce.com/track-trace
Customers are provided with a 1 hour delivery window, notified by SMS* (Text Message) and email.
Delivery times do NOT include Bank Holidays, weekends or Public Holidays. 
This service has real time tracking and requires a signature upon delivery. 
*Please Note: 
To receive delivery information by SMS, a mobile telephone number must be provided on your order. 


 

International Delivery Options
Royal Mail Airmail - No Tracking:
This is a standard airmail postal service with NO tracking for orders shipping outside of the UK (Lightweight parcels, less than 1kg). There is no tracking for this cheaper airmail shipping option and this service is ideal for those customers looking for a lower cost shipping option and are happy to wait for their order to arrive. Transit times can vary, depending on various factors such as how quickly postal services are operating in each country and customs clearance processing for relevant countries.
Please Note: There is no tracking for this cheaper airmail service and customers in certain countries should be prepared to allow enough time for their order to arrive when shipped with this service. On average, estimated transit times can be anywhere from 2-6 weeks, depending on country and the factors mentioned above.

Royal Mail Airmail - With Tracking:
Tracking: www.royalmail.com/track-your-item#/
This is a priority airmail postal service WITH tracking for orders shipping outside of the UK (Maximum parcel weight for this service is 2Kgs). A tracking number is provided for peace of mind. Transit times can vary, depending on various factors such as how quickly postal services are operating in each country and customs clearance processing for relevant countries as mentioned in the above Royal Mail Airmail - No Tracking information.

Parcelforce Euro Economy Courier: (Europe)
Tracking: www.parcelforce.com/track-trace
This delivery option is a standard economy courier service.
Delivery times do NOT include Bank Holidays, weekends or Public Holidays.
This service has real time tracking and requires a signature upon delivery.

Parcelforce Euro Priority Courier: (Europe)
Tracking: www.parcelforce.com/track-trace
This delivery option is a standard courier service.
Delivery times do NOT include Bank Holidays, weekends or Public Holidays.
This service has real time tracking and requires a signature upon delivery.

DHL Economy Courier:
Tracking: www.dhl.com
This delivery option is a standard economy courier service.
Delivery times do NOT include Bank Holidays, weekends or Public Holidays.
This service has real time tracking and requires a signature upon delivery.

DHL Express Courier:
Tracking: www.dhl.com
This is a faster courier service that is ideal for those customers that want to receive their orders quickly.
Delivery times do NOT include Bank Holidays, weekends or Public Holidays.
This service has real time tracking and requires a signature upon delivery.